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CRM & Sales activity

Convert more prospects and let no deal slip away

Deal pipeline, opportunities, visits, calls and follow-ups: Swifto gives your sales reps a clear view of every deal and gives your management full control over prospecting — at the office and in the field.

★★★★★ 4.8/5 · 500+ companies trust us | Mobile CRM included
new.swifto.io/crm
Deal pipeline
This quarter
Qualified
8
Quote
5
Nego.
3
Won
6
Upcoming activities
Visit — EL MAZRAAToday 10am
Reminder — SOTUMAG2:30pm
Follow up quote — BUFFET CONCEPTTomorrow
Deal won
OPP-0142 · 18 600 TND
Today's route
12 visits · real time
The problem Swifto solves

How many deals are you losing for lack of follow-up?

Forgotten prospects, quotes never followed up, unprepared visits, sales reps nobody tracks: so many sales opportunities that simply evaporate. The Swifto CRM centralises every contact, every opportunity and every follow-up so nothing slips through the cracks.

Convert more

A visual pipeline that shows where every deal stands and what to do next. Your sales reps focus their energy on the opportunities that can actually close.

Forget nothing

Calls, reminders, visits and quote follow-ups planned and prompted at the right moment. Every promise made to a customer is kept.

Steer your sales reps

Track each rep's activity: completed visits, quotes issued, conversion rate and loss reasons. You decide on facts, not impressions.

new.swifto.io/crm/opportunites
Opportunities
EL MAZRAA
Negotiation · 24 800 TND
In progress
SOTUMAG
Proposal · 18 600 TND
Won
BUFFET CONCEPT
Reason: competitor price
Lost
Deal pipeline

A clear pipeline, fast decisions

See all your opportunities by stage and by amount. You know immediately which deals to move forward and which to follow up this week.

  • Progress stages from first contact to signature, with an estimated value per deal.
  • Won or lost, with a reason: price, lead time, competition, no follow-up — to understand your losses.
  • Convert to a quote in one click, with no re-entry of the customer or items.
See the pipeline in a demo
new.swifto.io/crm/activites
Client activity — EL MAZRAA
Visit completed
Offer presentation · 09:30
Follow-up call
Interested customer, waiting for the quote
Reminder scheduled
Follow up the quote · tomorrow 11am
Activities & follow-ups

The full history of every customer, at a glance

Visits, calls, emails, reminders: every interaction appears in a timeline. When a sales rep picks up a deal — or takes over from another — they know exactly where it stands.

  • Activity timeline, timestamped and shared across the whole sales team.
  • Calls & reminders scheduled, with an automatic prompt at the right moment.
  • Stages & objectives defined per customer and per sales cycle.
Discover customer tracking
new.swifto.io/crm/devis
Sales-cycle quotes in the Swifto CRM
Visits & sales cycle

Plan visits, close with a quote

Organise your sales reps' routes in a calendar, set visit objectives and turn every opportunity into a sales-cycle quote, directly linked to invoicing.

  • Visit planning in a calendar, per sales rep and per point of sale.
  • Visit objectives and reports to structure field action.
  • Sales-cycle quotes convertible into an order then an invoice without a break.
See the Sales module
Built for the Sales Director

Your team's conversion lever

Give your sales reps a simple tool that makes them sell more, and give yourself the dashboard to steer prospecting every day.

Sales Director

CRM & conversion

  • Opportunity pipeline by stage and amount
  • Quote conversion tracked in real time
  • Every rep's activity under control
+30%
of quotes converted into orders
0
follow-up or reminder missed
Real time
visibility into field activity
Frequently asked questions

The Swifto CRM in a few answers

Yes. A won opportunity turns into a quote, then an order and an invoice with no re-entry: the CRM and the Sales modules share the same customer, item and price data.
Yes. The Swifto CRM mobile app lets you record visits, opportunities, calls and follow-ups directly at the customer's site, even offline, with real-time sync once back online.
The Swifto CRM tracks, per sales rep, opportunities, the quote conversion rate, completed visits and loss reasons, to steer activity and identify areas for improvement.
Yes. Every lost opportunity is qualified with a reason (price, lead time, competition, no follow-up). You get a clear view of loss causes to adjust your sales strategy.
Yes. The Swifto CRM centralises multi-channel complaints (customer, sales rep, delivery driver) and moves them through a handling workflow, with types and categories, tracking by owner and resolution statistics to steer customer satisfaction.
Yes. Swifto lets you create fully configurable questionnaires (satisfaction surveys, shelf-presence checks, visit check-lists) with several question types: true/false, single or multiple choice, free text, date and photo. Your sales reps fill them in from mobile during visits and the results are consolidated into reports and dashboards.
Yes. Surveys and check-lists are filled in directly from the mobile app at the customer or reseller, backed by photos and geolocation. Every answer flows back in real time to measure customer satisfaction and your products' shelf presence.
The entire Swifto CRM

Much more than a deal pipeline

The CRM & Sales activity module covers the whole sales cycle: structured stages, meetings and notes, activity and visit planning, calls and reminders, points of sale and mobile CRM in the field.

Structured sales cycle

Break every deal into clear stages with defined objectives, to move your opportunities methodically from first contact to signature.

Meetings & notes

Record the meetings and notes of every sales cycle: reports, decisions and follow-up points stay attached to the customer file and accessible to the whole team.

Planned activities & visits

Organise customer activities and visit routes in a calendar, per sales rep and per point of sale, backed by visit objectives.

Calls & reminders

Schedule phone calls and reminders at the right moment: every follow-up promised to a customer is prompted to your sales rep so nothing slips away.

Sales-cycle quotes

Turn every opportunity into a sales-cycle quote, convertible into an order then an invoice with no re-entry or data break.

Offline mobile CRM

Your sales reps record visits and opportunities directly in the field, even with no network: everything syncs automatically once back online.

Connected modules

The CRM at the heart of your sales management

From the field to invoicing, the Swifto CRM shares its data with the other modules for seamless prospecting.

Mobile selling

Mobile sellers' visits and routes, linked to the CRM's sales activities.

Discover

Sales & Invoicing

From the sales-cycle quote to the invoice, with no re-entry of customers and items.

Discover

Dashboards & KPIs

Sales performance and conversion rate tracked in real time.

Discover
new.swifto.io/crm/cycle-de-vente
Deal — SOTUMAG annual contract
B2B · long cycle
QualificationMeeting 1 · note
ProposalLinked quote · 42 000 TND
NegotiationIn progress
68%
Conversion
214 k
Forecast
Price
Top loss reason
Sales cycle & deals (B2B)

Steer your long-cycle B2B sales, without Excel

Big deals are won over several weeks, with meetings, quotes and multiple contacts. Tracked in a spreadsheet, they get lost without anyone knowing why — and your revenue forecast becomes mere guesswork. Swifto structures every deal into a complete sales cycle: a conversion rate that climbs and forecasts you can finally trust.

  • Multi-stage deal pipeline from first contact to signature, with estimated value and probability per deal.
  • Meetings, notes & quotes linked to the cycle: a deal's entire history stays attached to the file, accessible to the whole team.
  • Sales teams & objectives per rep, to distribute deals and track target attainment.
  • Deal loss reasons (price, lead time, competition, no follow-up): you finally know why you lose and where to act.
See the sales cycle in a demo
new.swifto.io/crm/reclamations
Complaints
After-sales tracking
3
To handle
5
In progress
41
Resolved
Incomplete delivery — EL MAZRAANew
Defective product — SOTUMAGIn progress
Invoicing error — BUFFET CONCEPTResolved
Complaints & customer service (after-sales)

No complaint falls through the cracks

A complaint handled by email or word of mouth eventually gets lost — and the unhappy customer leaves quietly, after denting your reputation. Swifto centralises every complaint, whether it comes from the customer, a sales rep or a delivery driver, and moves it through a handling workflow all the way to resolution. The result: less churn and a customer service you steer with figures.

  • Multi-channel complaints (customer, sales rep, delivery driver) gathered in a single shared register.
  • Handling workflow in stages, with types and categories, to standardise how cases are handled.
  • Tracking by owner: every complaint has an owner and a status, nothing goes unanswered.
  • Service statistics: volumes, resolution time and recurring causes to steer satisfaction.
Discover complaint tracking
new.swifto.io/crm/enquetes
Satisfaction survey — Southern route
Field · mobile
128
Responses
82%
Satisfied
71%
Shelf presence
Product visible on the shelf?Yes
Satisfaction score3 / 5
Shelf photoAttached
Field surveys & satisfaction

Listen to your customers and measure your shelf presence

You launch a product, but you don't know whether it's properly displayed at your resellers — and you discover a customer's dissatisfaction the day they leave you. Without field data, every commercial decision is made blind. With Swifto, your sales reps fill in fully configurable questionnaires from their mobile — satisfaction surveys, product-presence checks, visit check-lists — and every answer flows back into reports and dashboards. You finally decide on facts.

  • 100% configurable questionnaires: build your own surveys (true/false, single or multiple choice, free text, date, photo) without an IT specialist.
  • Mobile entry during visits: customer satisfaction, canvassing / product shelf presence, route check-list — filled in directly at the reseller.
  • Photos & geolocation to back it up: proof of shelf placement and the point-of-sale location attached to every report.
  • Consolidated reports & dashboards: satisfaction rate, product presence and verbatims aggregated to steer field action.
See field surveys in a demo

Turn every prospect into a closed deal

See in a demo how the Swifto CRM helps your sales reps convert more and forget nothing.