Field-seller complaints

A field-seller complaint reports an incident related to distribution: damaged parcel, late delivery, delivery outside the time slot, a lapse on the route. It helps track delivery quality and punctuality per field seller.

Left-hand side menu: Complaints → Field-seller complaints.

Same six smiley stat cards, then the paginated list. The actor column shows the field seller concerned by the complaint.

Stat cards (status · color · smiley)

Table columns

The Search button opens a detailed filter: type (which filters the natures), field seller and period.

Click New. Form identical to the other registers; the actor selected here is a field seller.

Form fields

The magnifying glass Detail opens the record in read mode (gallery + fields). Edit advances the status and lets you enter a response.

Same cycle as the other registers: Filing → Assignment → Handling → Closure.

flowchart LR
  A([Field-seller complaint filed]):::s --> B[New complaint]:::ko
  B -->|assignment| C[Handling in progress]:::w
  C -->|response| D[Handled & closed]:::p
  D --> E([Satisfied]):::ok
  D --> F([Not satisfied]):::ko
  F -.->|reopening| C
  classDef s fill:#F5F3FF,stroke:#8B5CF6,color:#5B21B6;
  classDef w fill:#FEF3C7,stroke:#F59E0B,color:#92400E;
  classDef p fill:#f3f1ff,stroke:#7366fe,color:#1f1c3d;
  classDef ok fill:#D1FAE5,stroke:#10B981,color:#065F46;
  classDef ko fill:#FEE2E2,stroke:#EF4444,color:#991B1B;

Indicative matrix — depends on the GReclamation privileges of your company.