Sales-rep complaints

A sales-rep complaint reports a deviation involving a sales rep: late route, missing report, behavior, failure to follow instructions. It mainly serves field management to track anomalies and compliance follow-up.

Left-hand side menu: Complaints → Sales-rep complaints.

The same six smiley stat cards as in customer complaints, then the paginated list. The actor column displays the zone manager of the sales rep concerned.

Stat cards (status · color · smiley)

Table columns

The Search button opens a detailed filter: type (which filters the natures), sales rep and period.

Click New. The form is identical to the customer complaints one, with one exception: the selected actor is a sales rep (not a customer).

Form fields

The magnifying glass Detail opens the record in read mode (gallery + fields). The Edit button lets you advance the status and enter a reply.

Same cycle as the other registers: Filing → Assignment → Handling → Closure.

flowchart LR
  A([Sales-rep complaint filed]):::s --> B[New complaint]:::ko
  B -->|assignment| C[Handling in progress]:::w
  C -->|reply| D[Handled & closed]:::p
  D --> E([Satisfied]):::ok
  D --> F([Not satisfied]):::ko
  F -.->|reopening| C
  classDef s fill:#F5F3FF,stroke:#8B5CF6,color:#5B21B6;
  classDef w fill:#FEF3C7,stroke:#F59E0B,color:#92400E;
  classDef p fill:#f3f1ff,stroke:#7366fe,color:#1f1c3d;
  classDef ok fill:#D1FAE5,stroke:#10B981,color:#065F46;
  classDef ko fill:#FEE2E2,stroke:#EF4444,color:#991B1B;

Indicative matrix — depends on the GReclamation privileges of your company.